Your Questions, Answered
We’ve compiled a list of the most commonly asked questions to help you navigate your Posh Paci experience with ease. If you don’t find what you’re looking for here, please reach out to us - we’re always here to help.
Product-Related Questions
What materials are my Posh Paci made from?
Each Posh Paci is made with care from high-quality, body-safe silicone that is BPA-free and meets all safety standards. The decorative elements are carefully selected for both safety and style.
How do I care for and clean my pacifier?
Caring for your Posh Paci is simple. We recommend washing it by hand with mild soap and warm water.
Are there different sizes available for Posh Pacis?
Currently, we offer a standard adult size that is designed for comfot and a proper fit. We’re looking into expanding our range to include more sizes in the future.
How often do you release new designs?
We release new designs seasonally and occasionally have limited edition releases. The best way to stay updated is to sign up for our newsletter or follow us on social media.
Ordering and Shipping:
How do I place an order?
Placing an order is easy. Once you’ve found your perfect Posh Paci, add it to your cart, proceed to checkout, fill in your shipping details, and complete your payment.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days, and shipping times vary based on your location. Domestic orders usually arrive within 5-7 business days, while international orders may take 2-3 weeks.
Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and times vary depending on the destination. All applicable duties and taxes are the responsibility of the customer.
Returns and Exchanges:
What is your return policy?
Due to the intimate nature of our products, we cannot accept returns on used items. However, if your product is faulty, please contact us within 48 hours of receiving your order with a description and photo of the fault, and we’ll arrange a replacement or refund.
Can I cancel or change my order once it’s been placed?
Orders can be cancelled or changed within 24 hours of placement, provided they have not been shipped. Please contact us immediately if you need to make a change.
I received a faulty item. What should I do?
We are committed to quality. If your product is faulty, please contact us within 48 hours of receiving your order with a description and photo of the fault, and we’ll arrange a replacement or refund.
Community and Support:
How can I get involved with the Posh Pacis community?
Join our Posh Pacis family on social media, where we share news, stories, and connect with our customers. We love hearing from you and often feature customer stories and ideas.
Where can I leave a review or testimonial?
We appreciate your feedback! You can leave a review on the product page of your purchase or share your experience on our social media channels.